1. Your Choice

Providing personal information is voluntary. However, withholding certain details may limit our ability to offer specific services or support.

2. Protecting Your Information

a. What is “user information”?

“User information” refers to data that identifies or relates to you as an individual or business, such as your name, ID or registration number, contact details, age, financial information, and service history.

b. Why do we collect this information?

We collect this information to:

  • Identify you as a customer.
  • Deliver personalized services and support.
  • Contact you when necessary.
  • Share relevant updates about our products and services.
  • Comply with legal and procedural requirements (e.g., vehicle registration).

c. How you can help protect your information:

  • Don’t share your passwords or login credentials.
  • Change your password regularly.
  • Always sign out after using the website.
  • Avoid leaving your computer unattended while logged in.
  • Inform us promptly of any changes to your personal details.
  • Avoid sending sensitive information via unencrypted email.
  • Never share your information with untrusted websites.

3. Disclosure of Information

We do not share your personal data with third parties unless:

  • With your consent: This may be express (e.g., signing a form) or implied (e.g., not opting out when given the chance).
  • Trusted partners: To affiliated companies or service providers working on our behalf, under strict confidentiality agreements.
  • Legal compliance: When required by law, regulation, legal process, or governmental request.
  • Security or fraud prevention: To detect, prevent, or investigate fraud, technical issues, or security threats.
  • Aggregated data: We may share non-identifiable, aggregate statistics (e.g., the number of users visiting a page).
  • With your request or direction: When you request us to share your data with a third party.
  • Credit agencies: If you default on payments, we may report relevant data to credit bureaus or verification services.

By using our services, you consent to Kia Eswatini or its agents contacting and obtaining credit-related information, and disclosing your credit profile to registered bureaus or credit providers.

4. How We Collect and Use Your Information

a. Data We Collect

  • Information you provide: When registering or submitting forms, including contact and payment details.
  • Cookies: Used to store preferences, enhance experience, and improve services. Disabling cookies may limit functionality.
  • Log data: Browser type, IP address, visit date/time, and activity logs.
  • User communications: Emails or messages sent to Kia Eswatini may be stored and reviewed to respond or improve our services.
  • Third-party platforms: Information shared on partner websites offering Kia Eswatini services.
  • Gadgets and applications: Data may be collected through widgets or third-party tools integrated into our services.
  • Links and tracking: We monitor link clicks to improve site performance and offerings.

b. Why We Use Your Data

  • To provide and improve our services and customer experience.
  • For analysis, audits, and internal reporting.
  • To ensure technical functionality and service integrity.
  • To protect our business and user rights.
  • To develop new services and features.

5. Information Security

We implement strict physical, electronic, and procedural safeguards to protect your data against unauthorized access, alteration, or loss. Access to your personal data is restricted to employees and service providers bound by confidentiality obligations.

6. Data Accuracy

We only process the personal data necessary for the purposes outlined above. We rely on users to keep their information up to date and accurate. We routinely review our practices to ensure compliance and relevance.

7. Accessing or Updating Your Information

You may request to access, correct, or delete your personal information—unless retention is required by law or legitimate business interest. We may decline repetitive or unreasonable requests or those that threaten the privacy of others. Requests may be verified before processing and will be handled free of charge unless they involve excessive effort.

8. Changes to This Policy

This Privacy Policy may be updated periodically. We will not reduce your rights without your consent. Changes will be posted on this page, with clear indications of the effective date. Significant changes may also be communicated by email or other appropriate means.